Legal Policy
Credit Card Privacy & Refund Policy
This policy explains how Frederick Footy handles credit card information and the conditions under which refunds may be issued. It applies to all payments made in person, online, and through the Dash Platform by DaySmart.
1. Credit Card Security and Privacy
- —Frederick Footy does not store full credit card numbers on any local device, system, or paper form.
- —All credit and debit card transactions are processed through secure, PCI compliant third-party processors, including the Dash Platform by DaySmart and its integrated payment partners.
- —Staff members do not have access to full card numbers at any time.
- —Payment information stored within the Dash Platform by DaySmart is encrypted and managed in compliance with PCI DSS security standards.
- —Frederick Footy does not sell, share, or release payment information to outside parties except as required by law or to process a disputed transaction.
2. Authorized Use
- —By providing a credit card either directly or through the Dash Platform by DaySmart, the customer authorizes Frederick Footy to charge the card for rentals, events, hourly fees, late fees, damages, cleaning fees, overtime, or any other agreed charges.
- —Customers must ensure their payment information is accurate and up to date within the Dash Platform by DaySmart.
3. Disputed Charges
- —In the event of a dispute, Frederick Footy may provide supporting documentation including signed rental agreements, waivers, facility logs, security footage when available, and Dash Platform by DaySmart transaction records.
- —Fraudulent or unjustified chargebacks may result in suspension from future rentals and legal recovery of fees.
4. Refund Policy for Hourly Rentals
- —Rentals must be paid in full before field use.
- —Refunds or credits will not be issued for late arrivals, early departures, unused time, or participant no-shows.
- —Cancellations must be made at least 72 hours in advance to qualify for a reschedule or credit.
- —Cancellations made within 72 hours may result in full forfeiture of payment.
- —If Frederick Footy cancels due to weather, emergencies, or operational issues, the renter will be rescheduled at no additional cost. Refunds are issued only at the owner's discretion.
5. Refund Policy for Events
- —Event deposits and payments are non-refundable unless Frederick Footy cancels for operational reasons.
- —Rescheduling is allowed based on availability but is not guaranteed.
- —No refunds or credits are issued for late arrivals or early ending of the event.
6. Charges for Damages, Cleaning, or Overtime
- —The customer agrees that Frederick Footy may charge the stored payment method for any damage to turf, equipment, walls, or facility property.
- —Damages are billed at the replacement cost of a brand new item regardless of prior wear or age.
- —Excessive cleaning needs may result in a cleaning fee.
- —Overtime use or staying beyond the scheduled rental period will be billed as a full additional hour at the applicable rate.
7. Privacy and Data Handled by Dash Platform by DaySmart
- —The Dash Platform by DaySmart manages customer data, online accounts, and stored payment methods under its own security and privacy policies.
- —Frederick Footy does not have access to complete card numbers stored within the Dash Platform by DaySmart.
- —Customers are responsible for maintaining the security of their Dash Platform by DaySmart login credentials.
8. Acknowledgment
- —By completing any payment either in person, online, or through the Dash Platform by DaySmart, the customer acknowledges and accepts this Credit Card Privacy and Refund Policy.
For questions about payments or refunds, contact us at info@frederickfooty.com.